Ezwise Privacy Policy

If you contact support (email, in-app, or chat), we collect your name, email address, and the content of your message/ticket, along with any file attachments you provide, in order to respond to you.

Like most web and mobile applications, our servers automatically log standard technical information when you use Ezwise — IP address, browser/device type, and timestamps of requests — for security, fraud prevention, and troubleshooting purposes. We also maintain an internal audit log of sensitive actions taken on your account (see Section 6, “Staff Access to Your Data”) for security and accountability purposes.

The Ezwise application (ezwise.app) uses only the cookies/local storage necessary to keep you logged in and remember basic session state — there is no third-party advertising or behavioral tracking pixel wired into the app today.

The Ezwise marketing site (ezwise.com) is a set of informational pages that do not contain any third-party analytics or advertising tracking script installed.

We use the information described above to:

• Provide the core Ezwise service: storing and displaying your accounts, transactions, budgets, and goals, and performing the calculations (balances, projections, budget variance, etc.) the app is built to do.
• Authenticate you and secure your account.
• Process payments and manage your subscription, through Stripe.
• Respond to support requests.
• Send you service-related communications (e.g. billing receipts, password resets) and onboarding and check-in emails about your account, which you can unsubscribe from at any time.
• Maintain security logs and an internal audit trail of account activity.
• Improve and maintain the reliability of the application.

We do not sell your personal or financial information, and we do not use your financial data to serve you advertising.

Ezwise is built as a multi-tenant application, meaning each customer’s data is kept in its own separate, isolated database — your household’s financial data is not co-mingled with any other customer’s data, and the application is designed so that a request for your account can only ever read from your own household’s data store.

We apply industry-standard security practices to protect this infrastructure, including encrypted storage of sensitive credentials, access controls limiting which systems and staff can reach customer data, and secure transmission (HTTPS/TLS) of data between your device and our servers. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security, but protecting your financial data is treated as a top priority in how the product is built.

We do not sell your data. We share information only with the following categories of third parties, each of whom is only given the information they need to do their job for us:

• Stripe (payment processing) — handles your payment card details and processes subscription billing on our behalf. See Stripe’s Privacy Policy.
• Email delivery provider (transactional email — e.g. password resets, receipts, lifecycle emails) — sends emails on our behalf via standard SMTP or an email API provider (Mailjet). These providers process the email address and message content necessary to deliver mail to you.
• Cloud hosting infrastructure — Ezwise runs on third-party cloud hosting/infrastructure providers who store and process data on our behalf under contractual confidentiality and security obligations. They do not use your data for their own purposes.
• Push notification services — to deliver push notifications we use Expo's push service, which relays messages to Apple's Push Notification service and Google's Firebase Cloud Messaging. These services receive your device's push token and the (generic) notification text, but not your financial data.
• Legal requirements — we may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our users or the public.
• Business transfers — if Go Higher Information Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will provide notice before your information becomes subject to a different privacy policy.

To provide customer support and to troubleshoot problems, authorized Go Higher support staff can, under controlled conditions, access a view of your account similar to what you would see. This access is deliberately limited and logged:

• By default, when staff access an account for support purposes, sensitive transaction details (like transaction descriptions/notes) are masked — staff see that a transaction exists and its amount/date, not the plain-text description you entered — unless a staff member explicitly elects to view live, unmasked data for a specific troubleshooting need.
• Every support access session is logged, including when it started/ended and (at a summary level) what pages were viewed, and is recorded in an internal audit trail.
• When a support session with live data access has occurred, we aim to make sure it is visible to you (e.g. a notice on your account) that this took place.
• Export or download of your data is blocked entirely for the duration of any support access session.

This access exists solely to let us help you and to maintain and secure the service — never to browse customer data without a support purpose.

You can access all of your data at any time by logging into Ezwise. Ezwise also has a built-in data export feature: you can export a single account’s transaction history as a CSV file, or export your entire household’s data (all accounts) as a ZIP archive, directly from the app, at any time. We encourage you to use this if you want a portable copy of your own data.

You can edit or correct most of your account and financial data directly within the app (account details, transactions, budgets, tags, etc.).

You can delete individual pieces of data yourself within the app (e.g. individual accounts, transactions, budget lines, or a family member you’ve added).

For deletion of your entire household account and all associated data, please contact us at the email address below.

We send onboarding and check-in emails about your account to the account owner's email address. Every one includes an unsubscribe link (and your email app may show its own Unsubscribe button). Unsubscribing applies to all of these emails and takes effect right away, and you can resubscribe from the same link or by asking us. Service-related emails (e.g. password resets, billing receipts) are not optional while you maintain an active account.

Depending on where you live, you may have additional rights under applicable law (such as the right to request a copy of the data we hold about you, to object to certain processing, or to lodge a complaint with a supervisory authority). Contact us using the information in Section 11 to exercise any of these rights, and we will respond as required by applicable law.

Ezwise is intended for use by adults managing household finances. It is not directed to children as a general-audience product, and we do not knowingly market to, advertise to, or collect data from children outside of the specific “family account” feature described here.

Ezwise includes an optional feature that lets a parent/guardian (“parent” role) invite their own child or teenager into their household account as a restricted “teen” or “child” user, so the young person can view their own savings goals and mark their own chores as complete. In this feature:

• A child or teen account can only be created by a parent/guardian who already controls the household account. The parent chooses to create the sub-account, sets it up, and by doing so is providing consent for the limited data associated with that sub-account to be processed as described in this policy.
• The information collected for a child/teen role is limited to what’s needed for the feature to work: a name (or nickname), a login the parent sets up for them, their savings-goal progress, and their chore records. A child/teen account cannot access the household’s broader financial data, reports, or settings — its access is restricted to its own savings buckets and chores.
• The parent remains in control of the child/teen’s account and data at all times: the parent can view, edit, or delete the child/teen’s account and associated data from the parent’s own account management screens.
• No advertising or behavioral tracking is directed at the child/teen role. The child/teen experience does not show ads and is not used to build an advertising or tracking profile.
• If you are a parent and believe your child has provided us with information outside of the parent-controlled flow described above, or you want that data removed, contact us at the email in Section 11 and we will address it.

We retain your account and financial planning data for as long as your account remains active, so that the service can function (e.g., showing your transaction history and running balances). If you close your account, we retain data for a limited period as needed to comply with legal, accounting, or security obligations (for example, billing records related to completed transactions), after which it is deleted or anonymized. Support ticket records may be retained for a reasonable period after resolution for quality and record-keeping purposes.

Go Higher Information Services is a U.S.-based company, and Ezwise’s infrastructure is currently hosted in the United States. If you access Ezwise from outside the United States, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country of residence.

If you have questions about this Privacy Policy, want to exercise any of the rights described above, or want to request deletion of your account, contact us at:

We may update this Privacy Policy from time to time. If we make material changes, we will notify you (for example, by email or an in-app notice) before the change takes effect. The “Last updated” date at the top of this policy indicates when it was last revised.